Privacy Policy

We value the trust and faith that our patrons place in us. That's why, we comply with the highest standards for secure transactions and customer information privacy. Please read the following points to learn about our information gathering and publication practices.

Note:

Our privacy policy is subject to change at any time, without prior notice. To make sure you are aware of any changes, kindly review this section periodically. By visiting our website, you agree to be bound by the terms and conditions of our Privacy Policy. By mere use of the website, you express consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Sharing of Personal Information:

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may also disclose personal information to third parties. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information, if required, to do so by law, or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Important information regarding the use of the website

ADK Instruments is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you which information we collect from you, and how this information may be used, and how it is protected.

Collection and Use of Personal Information

ADK Instruments limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, address, telephone number, e-mail address, credit-or debit-card information, a description of the item requested or purchased and the IP address of your computer. We assure you that we do not collect your personal information, and do not sell the critical/personal information either.

Navigation Information

Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used as an aggregate to analyze and to customize our website, improve the on-line experience and plan advertising and promotions.

Information Voluntarily Provided

There are times when you may provide information to us voluntarily. This occurs when you provide your feedback to us through e-mails, return forms, letters or telephonic conversations. We use this information to respond to your query and to keep track of customer feedback.

Marketing Information

ADK Instruments does not sell, or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to the customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the "unsubscribe" option in any marketing e-mail that they receive.

Disclosure and Retention of Personal Information

ADK Instruments will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions, regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent, unless required to do so by law. 

ADK Instruments keeps your personal information for only as long as required to fulfil the purpose for which it was collected. In some cases, such as credit or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

Transaction Security

To make every effort to ensure that your experience at the website of ADK Instruments is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).

To be sure you're browsing secure pages for transactions, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the Web site address to indicate that you are in a secure environment.

Access to Personal Information

ADK Instruments is committed to ensuring that we have no personal information about customers that is not absolutely necessary, in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.

Links to Other Sites:

Our Website links to other websites that may collect personally identifiable information about you. ADK Instruments is not responsible for the privacy practices or the content of those linked websites.

Security Precautions:

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Your Consent:

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Return Policy*

The ADK Instruments Return Policy allows you to return any product in their unused, original condition for a full refund of its retail value. We accept all returns within 10 days from the date of delivery:

• Products purchased directly from our website only are eligible for a refund.
• If a product is in an unused condition, it can be exchanged within 15 days from date of delivery with the original invoice, product package and barcode intact.
• Kindly maintain the original packing of the product received in case of any return.
• Once the Product is picked-up, a refund will be initiated within 48 hours and the amount may take up to 5-7 working days, depending upon your bank to reflect in your account.
• After a claim is submitted, ADK Instruments’ team will then inspect the claim to determine if the condition of the claim product is due to a manufacturing defect or not. ADK Instruments’ team decision, with respect to the claim product shall be final.
• For any other product related issues, please write your concerns to [email protected], or get in touch with us on our toll-free number.